Privacy Policy

Last Updated: July 14, 2026

1. Introduction

Frodoor LTD ("Frodoor," "we," "us," or "our") operates a social-based rideshare and delivery platform, currently available exclusively through WhatsApp Business.

Frodoor supports four account roles:

  • Personal
  • Business
  • Partner
  • Driver

Drivers may operate as:

  • Delivery Driver (Courier)
  • Rideshare Driver
  • Both

Business accounts have access to store management and delivery features only—not rideshare.

Frodoor does not currently operate outside WhatsApp.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over it.

By creating an account, using the Frodoor WhatsApp interface, or otherwise using our services (the "Services"), you agree to the collection and use of information as described in this Policy.

If you do not agree with this Policy, please do not use the Services.

2. Who We Are

Frodoor LTD is a company registered in Nigeria.

For the purposes of applicable data protection law, Frodoor LTD is the data controller for personal data processed through the Services.

Contact: legal@frodoor.com

3. Information We Collect

3.1 Information You Provide Directly

Account Information

  • Name
  • Phone number
  • Account role (Personal, Business, Partner, or Driver)

Personal Account Information

  • Pickup details
  • Drop-off details
  • Delivery instructions
  • Ride requests

Driver Information

  • Government-issued ID
  • Driver's license
  • Vehicle registration
  • Vehicle insurance
  • Proof of address
  • Bank/payout details

For Rideshare Drivers:

  • Vehicle details relevant to passenger transport

For Delivery Drivers (Couriers):

  • Vehicle/capacity details relevant to parcel handling

Business Accounts

  • Business/store name
  • Registration details
  • Product/catalog listings
  • Store management data
  • Delivery order history

Business accounts have access to store management and delivery features only—not rideshare.

Partner Information

  • Fleet details
  • Service zone configuration
  • Business registration
  • Payout details

Payment Information

Payments are processed via Flutterwave.

We do not store full card numbers.

We retain:

  • Transaction references
  • Transaction amounts
  • Payment status

Communications

Including:

  • WhatsApp messages
  • Support requests
  • Uploaded files
  • Images (such as proof of delivery or identity documents)

3.2 Information Collected Automatically

Location Data

Real-time and trip-related GPS location used for:

  • Driver–Personal account matching
  • Dispatch
  • Live tracking
  • Route history

Driver location is collected while the Driver is active or online for job matching.

Device and Usage Data

Including:

  • Device identifiers
  • WhatsApp account identifiers
  • IP address
  • Timestamps
  • Interaction logs with our bots and services

Trip/Delivery Data

  • Pickup locations
  • Drop-off locations
  • Timestamps
  • Distance
  • Fare
  • Ratings
  • Delivery status

3.3 Information From Third Parties

  • Message delivery and account metadata from Meta's WhatsApp Business API
  • Payment confirmation and payout data from Flutterwave
  • Network security, performance, and traffic data from Cloudflare

4. How We Use Your Information

We use personal data to:

  • Create and manage accounts across all roles
  • Match Personal accounts with available Drivers
  • Support Business store management and delivery operations
  • Coordinate delivery fulfillment with Partners
  • Process payments, payouts, and refunds through Flutterwave
  • Send transactional WhatsApp messages
  • Send trip updates and receipts
  • Verify Driver and Partner identity
  • Provide live trip tracking and safety features
  • Investigate disputes, fraud, or Terms violations
  • Improve platform reliability and dispatch accuracy
  • Comply with legal, tax, and regulatory obligations

5. Legal Basis for Processing

Where required (including under the Nigeria Data Protection Act (NDPA) 2023 and comparable frameworks), we process personal data on one or more of the following bases:

  • Performance of a contract — to provide the rideshare or delivery service you requested
  • Consent — for location tracking, marketing messages, and optional features
  • Legitimate interest — fraud prevention, service improvement, and safety
  • Legal obligation — KYC/AML checks, tax records, and regulatory reporting

6. How We Share Information

RecipientPurpose
FlutterwavePayment processing, payouts, virtual accounts
Meta (WhatsApp Business API)Delivering and receiving messages
AWS (S3)Secure storage of uploaded files and images
CloudflareNetwork security, performance, and traffic protection
PartnersOrder, delivery, and Driver assignment data necessary to fulfill Business deliveries
Business accountsOrder and delivery status relevant to their own store's transactions only
Drivers/Personal accounts (limited)Names, approximate location, and contact information necessary to complete a trip or delivery
Regulators/Law enforcementWhere legally required

We do not sell personal data to third parties.

7. International Data Transfers

Some of our processors (such as Meta, AWS, and Cloudflare) operate infrastructure outside Nigeria.

Where personal data is transferred internationally, we take reasonable steps—including relying on our processors' compliance certifications and standard contractual safeguards—to ensure an adequate level of protection consistent with the NDPA.

8. Data Retention

We retain personal data:

  • While your account remains active
  • As long as required to comply with legal, tax, and regulatory obligations
  • To resolve disputes
  • To enforce our agreements

Location data associated with completed trips or deliveries is retained for a limited period for:

  • Safety
  • Dispute resolution
  • Auditing

It is then deleted or anonymized.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Delete your data (subject to legal retention requirements)
  • Object to or restrict certain processing (such as marketing)
  • Request data portability where technically feasible
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, contact:

legal@frodoor.com

We may need to verify your identity before acting on your request.

10. WhatsApp-Specific Notice

Frodoor operates exclusively through the WhatsApp Business Platform provided by Meta.

Your use of WhatsApp to interact with Frodoor is also subject to WhatsApp's own Terms of Service and Privacy Policy.

Meta processes certain message metadata independently as part of delivering the Service.

11. Driver Location Tracking

Driver location is actively collected while a Driver is:

  • Online
  • Available
  • Completing active trips or deliveries

This enables:

  • Dispatch
  • Live tracking
  • Safety monitoring

Drivers may disable location sharing by going offline, which makes them unavailable for job assignments.

12. Data Security

We apply technical and organizational safeguards including:

  • Encryption in transit
  • Access controls
  • Secure cloud infrastructure

However, no system is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

If we become aware that we have collected such data, we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via:

  • WhatsApp
  • Email

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

Frodoor LTD

Email: legal@frodoor.com