Terms and Conditions

Last Updated: July 14, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Frodoor platform, a social-based logistics and delivery service operated exclusively through WhatsApp Business (collectively, the "Services"), provided by Frodoor LTD ("Frodoor," "we," "us," or "our").

By using the Services, you agree to be bound by these Terms.

If you do not agree, do not use the Services.

2. Description of Service

Frodoor is a social-based platform, operated exclusively through WhatsApp Business, supporting four account roles:

  • Personal — Individuals requesting rides and/or deliveries.
  • Business — Merchants using Frodoor for store management and delivery only (no access to rideshare features).
  • Partner — Entities managing fleets, Drivers, and delivery operations on behalf of the platform or Business accounts.
  • Driver — Individuals fulfilling ride and/or delivery requests, operating as:
    • Delivery Driver (Courier)
    • Rideshare Driver
    • Both

Frodoor is a technology platform that facilitates connections between these parties.

Frodoor is not itself a transportation or logistics carrier and does not directly provide rides or deliveries, except where a transaction is made directly with Frodoor (see Section 7).

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services.

Drivers and Partners must additionally meet the verification requirements described in Section 6.

4. Accounts and Roles

Accounts on Frodoor are assigned one of four roles:

  • Personal
  • Business
  • Partner
  • Driver

Drivers may be registered as:

  • Delivery Driver (Courier)
  • Rideshare Driver
  • Both

Business accounts are limited to store management and delivery functions and do not have access to rideshare features.

You are responsible for:

  • Providing accurate registration and verification information.
  • Maintaining the confidentiality of your account and any linked WhatsApp number.
  • All activity that occurs through your account.

Frodoor may suspend or terminate accounts that provide false information or violate these Terms.

5. The WhatsApp Interface

Frodoor operates exclusively through the WhatsApp Business Platform.

Your use of WhatsApp to access Frodoor is also governed by WhatsApp's own Terms, over which Frodoor has no control.

Frodoor is not responsible for outages, message delays, or policy changes on Meta's part that affect service availability.

6. Driver & Partner Terms

Drivers and Partners must:

  • Complete identity, license, and vehicle verification before activation.
  • Maintain valid licenses, insurance, and vehicle roadworthiness where applicable, appropriate to their registered type (Delivery Driver/Courier and/or Rideshare Driver).
  • Accept, complete, or decline job assignments in accordance with platform rules.
  • Not engage in fraudulent, unsafe, or discriminatory conduct toward Personal accounts or Business customers.

Frodoor reserves the right to deactivate Drivers or Partners for:

  • Safety violations
  • Repeated declines or no-shows
  • Fraud
  • Poor conduct

at its reasonable discretion.

7. Payments, Refunds, and Cancellations

  • All in-app payments are processed via Flutterwave. Frodoor does not directly store full payment card details.
  • Refunds and cancellation policies for deliveries and orders placed through a Business or Partner are the responsibility of that Business or Partner—not Frodoor. This includes decisions on order cancellations, delivery delays, product quality, and refund eligibility.
  • The only exception is where a transaction is made directly with Frodoor (for example, a rideshare fare paid directly to Frodoor, or a service fee billed directly by Frodoor). In such direct transactions, Frodoor will handle refunds and cancellations in accordance with its own practices communicated through the platform.
  • Personal accounts and customers of a Business should direct refund or cancellation requests for Business/Partner transactions to that Business or Partner in the first instance. Frodoor may assist in facilitating communication but is not the responsible party for goods, delivery quality, or order-related refunds arising from third-party transactions.
  • Frodoor reserves the right to apply account-level penalties (such as repeated no-shows or cancellations) independent of any Business or Partner-specific policy where such conduct affects platform integrity.

8. Location Data & Tracking

By using the Services, you consent to the collection of location data necessary to provide:

  • Ride matching
  • Dispatch
  • Live tracking

as further described in our Privacy Policy.

Personal accounts may be able to view a Driver's live location during an active trip or delivery for safety purposes.

9. User Conduct

You agree not to:

  • Use the Services for unlawful purposes.
  • Harass, threaten, or discriminate against other users.
  • Circumvent Frodoor's payment system for in-platform transactions.
  • Misrepresent your identity or falsify verification documents.
  • Interfere with the security or operation of the platform.

Violations may result in suspension or permanent termination of your account.

10. Third-Party Services

The Services rely on third-party providers, including:

  • Flutterwave (payments)
  • Meta/WhatsApp (messaging)
  • AWS (file storage)
  • Cloudflare (network security and performance)

Frodoor is not liable for outages, errors, or data handling practices of these third parties beyond our reasonable control, though we select and monitor these providers as part of operating the Services responsibly.

11. Intellectual Property

All Frodoor branding, software, and platform content are the property of Frodoor LTD or its licensors.

You may not copy, modify, or reverse-engineer any part of the Services without our written consent.

12. Disclaimers

The Services are provided "as is" and "as available."

Frodoor does not guarantee:

  • Uninterrupted or error-free service
  • Driver availability
  • Delivery timelines
  • Product quality
  • Fare accuracy in all circumstances

Frodoor acts as an intermediary between Personal accounts, Drivers, Business accounts, and Partners, and is not responsible for the independent actions of those parties, subject to applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Frodoor LTD shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services, including damages arising from transactions between you and a Business or Partner.

Frodoor's total liability for any claim arising from these Terms shall not exceed the amount of fees paid by you directly to Frodoor during the three (3) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Frodoor LTD, its officers, and employees from claims arising out of your violation of these Terms or misuse of the Services.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that:

  • Violates these Terms
  • Is harmful to other users
  • Is harmful to Frodoor
  • Is harmful to third parties

You may stop using the Services at any time.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation and, failing that, through the courts of Nigeria with competent jurisdiction—unless otherwise required by mandatory local law in a jurisdiction where Frodoor formally operates.

17. Changes to These Terms

We may revise these Terms from time to time.

Material changes will be communicated via:

  • The WhatsApp interface
  • Email

Continued use of the Services after such changes constitutes acceptance of the updated Terms.

18. Contact

Frodoor LTD

Email: legal@frodoor.com